Privacy Policy

At NextGen Stays, we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a booking, or engage with our services. Our aim is to provide you with the best experience while safeguarding your personal data.

1. Information We Collect

To ensure we provide you with a seamless booking experience and personalized service, we collect various types of information:

• Personal Information: This includes your name, email address, phone number, payment information, and any other data that you provide when making a reservation or contacting us. We collect this information when you create an account, book a hotel room, subscribe to newsletters, or communicate with our support team.
• Non-Personal Information: This includes general data that is automatically collected when you visit our website, such as your IP address, browser type, device type, operating system, and browsing behavior. We collect this data to help us enhance the functionality of the site, improve our services, and provide a better user experience.
• Payment Information: When you make a booking, we may collect payment details such as your credit card or debit card information. Payment information is processed securely by third-party payment processors, and we do not store full credit card information.

2. How We Use Your Information

The information we collect from you is used for several purposes:

• To Process Your Bookings: We use your personal details to complete your hotel reservations, send you booking confirmations, and provide updates or changes regarding your stay.
• To Improve Our Services: By analyzing the data we collect, we can identify areas for improvement, optimize our website, and ensure you have a personalized experience when browsing and booking on our platform.
• To Communicate with You: We use your contact details to send you important updates, confirmations, and promotional offers if you opt-in to receive them. You can unsubscribe from promotional emails at any time by following the instructions provided in those emails.
• For Customer Support: If you reach out to our support team, we use your information to assist with inquiries, resolve issues, and ensure a smooth customer experience.

3. How We Protect Your Information

At NextGen Stays, your privacy and security are our top priorities. We take several measures to protect your personal information:

• Encryption: When you provide payment details or sensitive information on our site, we use industry-standard encryption (SSL) to protect your data during transmission.
• Access Control: We ensure that only authorized personnel have access to your personal data. We also limit access to data based on roles and responsibilities.
• Secure Payment Processing: Payment transactions are handled by trusted third-party payment processors that follow strict security protocols. We do not store full credit card information on our servers.
• Regular Security Audits: We conduct regular audits of our systems and data protection processes to identify any vulnerabilities and ensure that we continue to meet high security standards.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze site traffic, personalize content, and improve user experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some features on our site.

• Essential Cookies: These are required for the basic functioning of the website, such as enabling you to navigate through our site and complete bookings.
• Performance Cookies: These cookies help us analyze how users interact with the website, providing insights into improving functionality and performance.
• Targeting Cookies: These cookies are used to track your browsing behavior across websites and deliver tailored advertisements based on your interests.

5. Sharing Your Information

We are committed to protecting your privacy, and we do not sell, rent, or trade your personal information. However, there are certain circumstances where we may need to share your data:

• Hotel Partners: To complete your booking, we share your reservation details with the hotel where you have made the booking. This includes your name, contact details, and booking information.
• Third-Party Service Providers: We may share your data with trusted third parties who assist in providing services related to your booking (such as payment processing or email communication).
• Legal Compliance: We may disclose your personal information if required by law or when necessary to protect the rights, property, or safety of NextGen Stays, our users, or others.

6. Third-Party Links

Our website may contain links to third-party websites for services that are not under our control. These external websites have their own privacy policies, and we are not responsible for the content or practices of those websites. We recommend reviewing the privacy policies of any third-party websites you visit.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update any incorrect or incomplete data.
• Deletion: You can request the deletion of your personal information, provided it is not required for legal or operational purposes.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page, and the date of the latest revision will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Address: 10 Downing Street, London, SW1A 2AA, United Kingdom
Phone number: +44 20 8063 0958
Email address: [email protected]